If you are having an issue connecting to a Wi-Fi network that is not solved by forgetting the network and reconnecting, then you may need to perform a network reset by following the instructions below:

Windows 11

  1. Open Settings.
  2. Select the Network & Internet option from the left.
  3. Scroll down and click on Advanced network settings.
  4. Under the More settings section, select Network reset.
  5. Click on Reset now.
  6. You will be asked if you want to proceed with the network reset. Click on Yes, and the reset will begin (note: this can take up to five minutes). After the reset is complete, you'll be asked for a restart. This restart is to ensure that all the changes are made successfully.

Windows 10

Please note that a network reset in Windows 10 will remove saved passwords for all Wi-Fi networks the device has previously connected to.

  1. Open Settings.
  2. Click on Network & Internet.
  3. Click on Status.
  4. Click the Network reset option at the bottom on this menu.
  5. Click the Reset now button.
  6. Click the Yes button. Wait for the computer to restart and then attempt to reconnect to the network.

Windows 7

Please note that a network reset in Windows 7 will remove saved passwords for all Wi-Fi networks the device has previously connected to.

  1. Click Start and type command in the search box. Right-click on Command Prompt and choose Run as administrator.
  2. Type the following commands, pressing Enter after each command:
    • netsh int ip reset reset.txt
    • netsh winsock reset
  3. Restart the computer.


  1. Open Finder.
  2. In the Menu bar (across the top of the screen) select Go and then Go to Folder.
  3. Type /Library/Preferences/SystemConfiguration/ and click Go.
  4. This will open the System Configuration files and then delete the following files:
    • com.apple.airport.preferences.plist
    • com.apple.network.identification.plist
    • com.apple.wifi.message-tracer.plist
    • NetworkInterfaces.plist
    • preferences.plist
  5. Do not empty the Trash yet.
  6. Restart the computer and attempt to connect to the network again.
  7. If you are successfully able to connect to the network, you can then empty the Trash.


  1. Open the Settings app on your Android device.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."
  5. You'll have to confirm that you want to reset your network settings. Do so.


Please note that a network reset in iOS also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

  1. Go to your phone's Settings.
  2. Press General then Reset.
  3. Press Reset Network Settings.

If you have any problems connecting to the network, contact AskOtago IT:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email askotago.it@otago.ac.nz

Last updated 07/01/2022 12.38 PM

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