Service request forms

You can use the application forms below to request different services.

Please contact AskOtago if you need further information about using the forms or to find out more about a service:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email university@otago.ac.nz

If the service you are requesting requires approval before delivery, this will be from your Head of Department or Division, or their delegated authority. If you are not sure who this is, please contact your departmental or divisional administration before completing the form.

Some forms use the Ask IT Customer Portal. Once you click on these, you will be prompted to log in with your University username and password which will populate the form with your contact details.

• You must be a postgraduate student to access these Ask IT forms:
  Postgraduate Student Email Address and
  Syncplicity Sync & Share Application for Postgraduate Students
• The only Ask IT form accessible via an external username is:
  Off-Campus Access to Library E-resources

Ask IT Customer Portal
Ask IT Customer Portal Information and User Guides

If you have an urgent problem, please phone AskOtago on Freephone 0800 80 80 98 (within New Zealand) or +64 3 479 7000. Only use the forms for non-urgent problems or requests.

Ask IT

• General IT Enquiry
• Check the status of your open IT enquiries

Business Objects

• Business Objects — Access to Specific Reports
• Business Objects — HR reports (PDF 70KB)

eLearning

• Authorisation for Making and Distributing Recordings of Special Events (PDF 56KB)
• Blackboard — Change of Co-ordinator
• Blog — New Site
• iPad Loan Enquiry
• Off-campus Access to Library E-resources
• Recording of Lectures
• Wiki Creation (Ask IT)

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Email

• Create an Email List (Ask IT)
• Email Address — Role-Based (Ask IT)
• Email Address — StaffMail Service

File Backups

• Networker Contract for Departmental Server Backups (PDF 331KB)

File Storage and Sharing

• HCS High Speed Data Transfer Service Access Form
• High-Capacity Central Storage Request (Ask IT)
• Syncplicity Sync & Share Application for Postgraduate Students (Ask IT)
• Syncplicity Sync & Share Application for Staff (Ask IT)

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Finance

• Finance forms [University staff only — login required]

Lecture Theatres

• Clicker (H-ITT Student Response Device) Request

Networking

• imVision — Network System Manager Access Request
• Network Outlet
• VPN Network Access (Ask IT) for students or external usernames (except CFI or FS staff types). A staff member will need to complete the form on your behalf.

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Software

• MatLab Software Licence Request Form (editable PDF 121KB)
• Combined Software Licence Request — Student (PDF 141KB) — use for Graph Pad Prism, Matlab, NVivo, Stata and/or SPSS
• SAS Work at Home Software Licence Form (PDF 54KB)
• Software Order online form [requires login]
• Staff Desktop Software Installation (PDF 52KB)
• Student Endnote Licence Application (PDF 74KB)
• VMware Site Licence Use (PDF 26KB)
• Work at Home Software Licence Application (PDF 71KB)

Telecommunications

• Mobile Device Purchase [University staff only — login required]
• MultiTXT Group Request
• Online Phonebook — Add (AskIT)
• Online Phonebook — Modify (Ask IT)
• Online Phonebook — Remove (Ask IT)
• Phone Extension — Move (Ask IT)
• Phone Extension — New (Ask IT)
• Phone Extension — Remove (Ask IT)
• Voicemail — Add/Modify/Remove

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University Business Systems

• Internet Usage Policy Exemption Application
• ITS Charge Reports Access — Add/Modify/Remove
• Managed Staff & Student Desktop — Software Request
• Multi Choice Exam Marking
• OURDrive Access (Ask IT)
• Student Desktop — Software (Student Request)

Usernames

• Clinical Lecturer External Username Request Form
• External Username/ID Card
• External Username — Renewal
• Access to E-resources (Ask IT)

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