Once your staff mailbox has been migrated to Office 365, you will need to remove and re-add your email account in your Outlook app if you use an Android device.

When you are advised that your email account migration is complete, do the following:

  1. Launch Outlook and tap the top-left home icon to find your account.

    Outlook app icon on Android device
  2. Tap the Settings cog in the bottom left.

    Location of Accounts in Mail
  3. Tap your staff email (Exchange) account in the list under Accounts.

    Staff email in the Outlook account settings on Android device
  4. At the bottom of this screen, select Delete Account, and confirm the request when prompted.

    Deleting existing staff email from Outlook account settings
  5. You have now deleted your account from Outlook and can re-add it by tapping Get Started.

    Setting up new email in Outlook for Android
  6. Type in your staff email address as requested (in the format username@otago.ac.nz) and tap Continue.​ If you are experiencing issues after typing in your staff email, please try again using the format username@registry.otago.ac.nz

    Adding staff email to Outlook for Android
  7. Outlook will open a window to the Otago Office365 Logon page. If not already filled in, enter your email address and your staff account password.

    Otago Office365 Logon page
  8. If you are off-campus or using mobile data, you may now be prompted for MFA - for more information about this, see the related answer: Multi-factor authentication (MFA). Tap Open Authenticator and log in, or if using SMS, just log in.

    Microsoft Authenticator approval page
  9. Your account has now been re-added to Outlook and can be used again. Your email and calendar may take a short time to re-sync and appear correctly within the app.

Please contact AskOtago if you need assistance:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz

Last updated 16/04/2021 11.37 AM

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