Once your staff mailbox has been migrated to Microsoft 365 (formerly known as Office 365), you will need to remove and re-add your email account in your Outlook app if you use an Android device.

When you are advised that your email account migration is complete, do the following:

  1. Launch Outlook and tap the top-left home icon to find your account.

    Screenshot of Outlook app icon on Android device
  2. Tap the Settings cog in the bottom left.

    Screenshot of location of Accounts in Mail
  3. Tap your staff email (Exchange) account in the list under Accounts.

    Screenshot of staff email in the Outlook account settings on Android device
  4. At the bottom of this screen, select Delete Account, and confirm the request when prompted.

    Screenshot of delete account button
  5. You have now deleted your account from Outlook and can re-add it by tapping Get Started.

    Screenshot of Get Started button
  6. Type in your staff email address as requested (in the format username@otago.ac.nz) and tap Continue. If you are experiencing issues after typing in your staff email, please try again using the format username@registry.otago.ac.nz

    Screenshot of logon page
  7. Outlook will open a window to the Otago Microsoft 365 Logon page. If not already filled in, enter your email address and your staff account password.

    Screenshot of Otago Microsoft365 Logon page
  8. If you are off-campus or using mobile data, you may now be prompted for multi-factor authentication (MFA). For more information about this, see the related answer: Multi-factor authentication (MFA). Tap Open Authenticator and log in, or if using SMS, just log in.

    Screenshot of Microsoft Authenticator approval page
  9. Your account has now been re-added to Outlook and can be used again. Your email and calendar may take a short time to re-sync and appear correctly within the app.

Please contact AskOtago if you need assistance:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email askotago.it@otago.ac.nz

Last updated 17/11/2021 02.06 PM

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