If your computer has frozen up in the middle of your Blackboard exam, please give it a minute to see if it unfreezes. If it does not unfreeze, contact AskOtago.

If you encounter an error message during your Blackboard exam, please take a screenshot or make note of the error code and contact AskOtago.

If you have started your examination, but find yourself locked out of Blackboard after a technical issue or if you have submitted your exam accidentally, your Blackboard examination may have only been enabled for a single attempt. Your Blackboard access must be unlocked so please contact AskOtago for assistance:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Chat with an AskOtago Service Representative

If you have tried to log in to Blackboard or your student email and are getting an "Incorrect Password" error, please call AskOtago:
Freephone 0800 80 80 98 (within New Zealand)

Last updated 09/06/2022 12.02 PM

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