If you have been experiencing challenges using the Examplify application on your desktop computer or laptop, you may need to undertake a "clean reinstall" of the application. If you are getting a "tamper test failure" or "internal inconsistency" error, you will also need to reinstall.

Screenshot of Tamper Failure error warning in Examplify

Uninstalling Examplify on Windows 10

  1. At the bottom left of your screen, click on the Windows icon and type settings (or click on the Windows icon and then the Settings icon (looks like an illustration of a gear). Under Settings, select Apps.

    Screenshot showing finding Settings in Windows 10
  2. Select Examplify, then click the Uninstall button.

    Screenshot showing finding Examplify in Windows 10
  3. Follow the on-screen instructions to remove Examplify from your computer.

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Clean reinstall of Examplify on Windows 10

  1. Once you have uninstalled Examplify, open File Explorer and type the following into the address bar: C:\Program Files (x86)

    Screenshot of finding the ExamSoft folder in Windows
  2. Locate the ExamSoft folder and rename it to examsoft.old

    Screenshot of old Examplify folder
  3. In the address bar, type: C:\ProgramData

    Screenshot showing finding Examplify folder in Windows
  4. Locate the Examplify folder and rename to: examplify.old

    Screenshot of renaming old Examplify folder in Windows 10
  5. In the address bar, type: C:\Users\Public\Documents

    Screenshot of finding the old .adata folders in Windows 10
  6. Delete both of the .adata folders listed.

    Screenshot of old .adata folders to be deleted in Windows 10
  7. Reinstall Examplify.

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Uninstalling Examplify on macOS X

  1. In your Finder, navigate to the Applications folder.

    Screenshots of finding Examplify in Mac OS X
  2. Find Examplify app and drag its icon into the trash on your dock or select Move to Trash from the drop-down menu.

    Screenshot of finding Examplify folder in Mac OS X
  3. Choose Empty Trash… from the Finder menu.

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Clean reinstall of Examplify on macOS X

  1. Click on the magnifying glass Search icon on the top right of your screen. Type terminal and click Enter.

    Screenshot of finding Search icon in Mac OS X
  2. Enter the following command into the terminal window and click Enter: defaults write com.apple.finder AppleShowAllFiles YES

    Screenshot of terminal window in Mac OS X
  3. Hold down the Option key on your keyboard and right-click the Finder icon on the dock. Select Relaunch.

    Screenshot of using the Finder menu in Mac OS X
  4. Click on Go in the menu at the top of your screen and choose Computer.

    Screenshot of finding Computer in Mac OS X
  5. Find and delete the following hidden folders:

    Screenshot of finding hidden folders in Mac OS X
  6. Go to Library > Application Support. Find the Examplify folder and rename it to examplify.OLD

    Screenshot of finding Library folder in Mac OS X
  7. Restart your computer.
  8. You can hide the previously-hidden files again in the terminal window by typing defaults write com.apple.finder AppleShowAllFiles NO
    If this doesn't work, try defaults write com.apple.finder AppleShowAllFiles -boolean false ; killall Finder
  9. Reinstall Examplify.

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If you continue to experience issues, please contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email university@otago.ac.nz

Further information

Otago blog: ExamSoft Digital Exams

Last updated 13/05/2022 04.27 PM

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