ExamSoft digital exams use a tool called "ExamID" to verify students' identities for secure exams. The use of ExamID requires a camera and microphone. See the related answer Computer/internet suitability for digital exams for more information about this.

I don’t have a camera/I have a problem with my camera

Papers with an ExamSoft digital test, progress test, or exam in semester 1 2022

If you are doing one of these papers and didn't realise you would require a camera, or you are having a problem with your computer camera, please contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email university@otago.ac.nz

ExamID—taking a photo for your "baseline"

If you are having trouble taking a photo for your baseline photo—this is the one that will be used to compare with the photo the software takes of you just before every exam—try the following troubleshooting steps:

  1. Confirm that you are using at least version 2.8.4 of Examplify (note that Examplify updates frequently so you may be required to update to the latest version as soon as you open it). You can see the current version by following the steps below:
    Windows: Click the Windows button > Add or Remove Programs or Apps & Features. Locate Examplify in this list, click on it and the version number will appear underneath.
    Locating Examplify version number in Windows
    macOS: Select Examplify next to the Apple icon > About Examplify to see the version number
    Locating Examplify version number in Mac OS
  2. Check that you can see ExamID on the dashboard for your exam in Examplify. If you can't, see the Clear registration section below.
  3. Make sure you don't have anything covering the webcam on your desktop or laptop computer.
  4. Sit in a well-lit area with the light on your face brighter than the light behind you. Tips: have a light on, increase the brightness on your computer, and don't have your back to a window that creates shadows on your face.

Don’t see the ExamID and/or ExamMonitor tiles in Examplify

There are three main reasons why this may happen:

  1. You are using an old version of Examplify that does not support the ExamID and ExamMonitor functionality. See the related answer:
    Uninstalling and reinstalling Examplify
    If you have trouble with this process, please contact AskOtago.
  2. You are using an iPad. iPads are not supported for ExamSoft/Examplify digital exams and you will need to use a laptop or desktop computer to take your exams.
  3. You have been identified as a "lab user" in the ExamSoft system. Please contact AskOtago for assistance.

My picture isn’t accepted when I start my exam

Check steps 3 and 4 of the ExamID—taking a photo for your "baseline" section above and make any necessary changes.

Clear Registration

  1. In Examplify, click Home Menu > Settings.

    Home Menu and Settings in Examplify
  2. Click the Clear Registration button.

    Clear Registration link in Examplify
  3. Confirm this by clicking the Clear Registration button again.

    Confirm to Clear Registration in Examplify
  4. Click OK on the Registration Cleared screen.

    Registration Cleared in Examplify
  5. Relaunch Examplify, choose your institution (Otago) and type in your username and password to begin.

If this does not resolve the issue, try the following steps.

  • Check that the lighting in your room is sufficient. Turn on a light or increase the brightness on your computer
  • If you wear glasses, make sure your lenses do not have a reflection or glare that is obstructing your face
  • Confirm that your face is fully visible
  • Make sure there are no other people around you that may be interfering with the software validating your identity

If you are still unable to validate after trying these steps, please contact AskOtago for further assistance.

Further information

Otago blog: ExamSoft Digital Exams

Last updated 04/03/2022 10.33 AM

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