Once your staff mailbox has been migrated to Microsoft 365 (formerly known as Office 365), you will need to remove and re-add your email account in your Outlook app if you use an iOS device.

When you are advised that your email account migration is complete, do the following:

  1. Launch Outlook and tap the top-left home icon to find your account.

    Screenshot of home icon in Outlook
  2. Tap the Settings cog in the bottom left.

    Screenshot showing location of Settings cog in Outlook
  3. Tap your staff email (Exchange) account in the list under Mail Accounts.

    Screenshot of Otago Exchange account in Outlook Settings
  4. Tap Delete Account at the bottom, then tap Delete From This Device to confirm deletion.

    Screenshot of deleting account in OutlookScreenshot of confirming account deletion in Outlook
  5. You have now deleted your account from Outlook and can re-add it by tapping Add Mail Account then selecting Add Email Account on the next screen.

    Screenshot of adding mail account in OutlookScreenshot of adding new email account in Outlook
  6. Type in your staff email address and tap Sign In with Office 365. If you experience issues after typing in your staff email, please try again using the format username@registry.otago.ac.nz

    Screenshot of signing in with Office 365
  7. If you are off-campus or using mobile data, you may now be prompted for MFA—for more information about this, see the related answer: Multi-factor authentication (MFA). Tap Open Authenticator and log in, or if using SMS, just log in.

    Screenshot of opening Authenticator app from OutlookScreenshot of logging in to Office 365
  8. You should now be prompted to Approve sign-in (either by receiving an SMS or using the Authenticator app). If this fails, you can tap the Sign in another way link and request the prompt again.

    Screenshot of approving signin to Office 365
  9. Your account has now been re-added to Outlook and can be used again. Your email and calendar may take a short time to re-sync and appear correctly within the app.

Please contact AskOtago if you need assistance:

Freephone 0800 80 80 98 (Within New Zealand)
Tel +64 3 479 7000
Email askotago.it@otago.ac.nz

Last updated 16/08/2021 10.15 AM

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