The method for retrieving a deleted message depends on the email software you are using.

Most email applications have a Deleted Items or Trash folder that you can open to retrieve deleted messages, some applications will also allow you to Recover Deleted Items from the menu.

Access the Help function in your email software to see what options you can use for retrieving deleted messages.

Recovering deleted StaffMail items in OWA
Deleted messages in StudentMail

Please contact AskOtago if you need more help retrieving deleted emails.

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000

Last updated 04/11/2021 02.07 PM

Did this answer your question?