If you're having trouble seeing recent changes to a page, you may need to clear your web browser’s cache and cookies.

Please note that clearing your web browser's full history may remove data such as:

  • Saved passwords
  • Address bar predictions
  • Shopping cart contents, etc.

Cookies and cache can be cleared without clearing your full history and losing the above information, athough you may need to log in to sites again.

To quickly open menus used to clear your cache, cookies, and history in your desktop browser, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

If this doesn't work, follow the instructions below. If you're unsure what browser version you're using, select About (browser name) from the Help menu of your browser's menu.

Desktop browsers:

Mobile browsers:

Desktop browsers

Chrome

  1. At the top right, click More (next to the three vertical dots).
  2. Click More tools > Clear browsing data.
  3. Click Advanced at the top of the Clear browsing data window.
  4. Select the following, ensure all other boxes are unchecked:
    • Cookies and other site data
    • Cached images and files
  5. From the Time range drop-down menu, select All time.
  6. Click Clear Data.

Close all browser windows and re-open Chrome.

Firefox

  1. Click the history icon in the top right corner (looks like 3 vertical lines and one crooked).
    • If the menu bar is hidden, press your Alt key to make it visible.
  2. Click History > Clear recent history.
  3. From the Time range to clear: select Everything.
  4. Select the following, ensure all other boxes are unchecked:
    • Cookies
    • Cached
  5. Click OK.

Close all browser windows and re-open Firefox.

Microsoft Edge

  1. Click the Hub icon (looks like star with three horizontal lines) in the top right.
  2. Click the History icon, then select Clear history.
  3. Select the following, ensure all other boxes are unchecked:
    • Cookies and saved website data
    • Cached data and files.
  4. Click Clear.

After the All Clear! message appears, close all browser windows and re-open Edge.

Safari 8 and later

  1. From the Safari menu in the top left corner of your screen, select Preferences.
  2. Click on the Privacy tab.
  3. Click the Remove All Website Data… button.
  4. Click Remove Now in the pop up window that appears.
  5. Go to Safari > Quit Safari or click Command+Q to close Safari completely, then re-open.

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Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser.
  4. Tap Clear Data > Clear Cache.

Close all browser windows and re-open the browser.

Chrome for Android

  1. Tap the Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the Time Range drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.

Close all browser windows and re-open the browser.

Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.

Close all browser windows and re-open the browser.

Chrome for iOS

  1. Tap the Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.

Close all browser windows and re-open the browser.

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If you need help contact AskOtago:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz

Last updated 23/07/2021 12.07 PM

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