Problems with "Cite while you write (CWYW)" add-in on Apple devices with M1 chip

Some Endnote users with Apple M1 devices (late 2020 and newer) may experience an issue with Endnote and Word compatibility. You may see an error message stating that Word is not able to load the CWYW add-in:

Screenshot of MS Word add-in error

The solution is to run Microsoft Word with Rosetta:

  1. Quit EndNote and Word.
  2. Open Finder and go to the Applications folder.
  3. Highlight the Microsoft Word app file by clicking on it once. Note: You do not need to launch Word, just highlight it.
  4. Go to the File menu at the top of your screen and choose Get Info.
  5. Under General, check the option for Open using Rosetta.

Screenshot of setting Word to launch with Rosetta

Problems with Export Helper add-on

If your installation of EndNote fails while the Export Helper add-on is being installed, this is because of a known issue currently being investigated by the software developers. Export Helper is not required if you use Firefox as your browser because Firefox allows exports to be opened without an add-on.

When installing EndNote, choose the custom installation option and disable the Export Helper feature by unticking its checkbox. Installation should now proceed without issue.

If you are still having EndNote installation issues, contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000

If you still require Export Helper, it can be downloaded separately as a stand-alone installer.

Download Export Helper for EndNote

How to check if your Mac is using an Intel or Apple Silicon processor

Click the Apple icon, then select About This Mac.
If you have an Apple Silicon processor you'll see Apple M1 (or higher) in the Chip section. If you have an Intel processor you'll see the word Intel in the Processor section.

Last updated 28/10/2021 01.48 PM

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