You can create rules to help sort your email in StudentMail/StaffMail. This means that if the email is received from, sent to, or has something particular in the subject, it then automatically gets put into a particular folder, redirects to another email, or is deleted.

To set up a new email rule using Outlook 365:

  1. Log in to StudentMail at or StaffMail at
  2. Click on the Settings cog (top right of Mail screen) then View all Outlook settings at the bottom of the pop-out menu.
  3. Click Mail > Rules.
  4. Click + Add New Rule, then use the form to choose what emails to apply the rules to and what should happen to those emails.
  5. Click Save.

Forwarding to other email addresses

Follow the instructions below to set up your StudentMail/StaffMail to forward to another email address.

Forwarding University of Otago student email to another email address (PDF 409KB)

Setting up email forwarding in StaffMail using

For information security reasons, staff emails should not be forwarded to student email accounts or non-University email accounts.

  1. Open in your web browser and log in with your University username and password if prompted.
  2. Select the Settings gear icon in the toolbar, and click on the View all Outlook settings link at the bottom of the pop-out pane.

    Finding the Settings gear icon in
  3. In the Settings dialog box, select Mail > Forwarding.

    Finding the Mail Forwarding setting in
  4. Select the Enable forwarding checkbox. If you want to stop email forwarding, clear this checkbox.
  5. Enter the email address that will receive the forwarded email messages.
  6. To keep copies of the forwarded messages in your Outlook account, select the Keep a copy of forwarded messages check box. Please note that if Keep a copy of forwarded messages is not checked, forwarded mail will not be available in your Outlook account (not even in the Deleted folder), only in the account you are forwarding to.

    Clicking the options for forwarding email in
  7. Select Save.

POP access is disabled for all StaffMail accounts to prevent mail duplication problems. Redirecting your email using results in an identical outcome to using POP access.

Contact AskOtago if you need more information about this:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000

Setting up a safe senders list

If you have a Hotmail or related email provider, you will need to set up on your safe senders list or "allow list" so you can receive forwarded emails and avoid forwarded emails being marked as spam.

Emails from email addresses not being received

Last updated 09/11/2021 02.59 PM

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