If you cannot connect to the Virtual Student Desktop (or the Staff Desktop), first check the ITS Service Notices page to see if any problems have been reported:
If there are no known issues:
Student Desktop
Contact AskStudent IT in person at the AskOtago Central Hub, Dunedin campus, or:
Tel +64 3 479 5170
Email studentit@otago.ac.nz
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Staff Desktop
Contact AskOtago:
Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email askotago.it@otago.ac.nz