You need to have completed the course enrolment declaration, as part of the enrolment process, before you can have full access to student services or resources like Blackboard. You can check this information through your eVision portal:

Otherwise, being unable to log in to Blackboard usually involves one of two common errors:

1. You receive a message saying Could not log in. Valid authentication credentials were not provided. This can mean that:

  • None of the papers you're enrolled in use Blackboard
  • The semester hasn't started yet (you will only have access to Blackboard once the semester begins)
  • Your username and/or password is incorrect - If you need assistance with your username/password contact AskOtago:
    Tel +64 3 479 7000 or 0800 80 80 98


2. You see a message saying Browser Cookies Disabled. If you get this error message, please check your Cookie and Security settings in your browser. To log in to Blackboard you will need to enable cookies in your browser:

Enabling Cookies in Browser

Last updated 18/02/2021 12.08 PM

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