• "Functional" refers to the activities led by the directors of discipline specific areas e.g. Director of HR and Chief Financial Officer. Functional activities are typically strategic and/or advisory.
  • "Shared Services" is a hybrid support model that results in the provision of services by one part of an organisation where previously those services would have been supported by staff in more than one part of the organisation. While there are many ways of approaching shared services, the business case recommends the establishment of a Shared Services unit responsible for providing operational and transactional services across a range of functions (Facilities, IT, Finance, HR, Student Life Cycle and Administration) plus the establishment of a contact centre for staff and student enquiries.
Last updated 13/11/2018 02.51 PM
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