See the related answer for information about accessing/adding a shared (role-based) mailbox
Removing a role-based mailbox from Outlook
Role-based accounts can be added to Outlook as a "delegate" account or as though it was a regular account (referred to as a "direct login").
The steps for removing the role-based accounts are different for each access method:
Windows computer
macOS computer
Removing a shared role-based mailbox in Outlook on a Windows computer
Removing a delegate account
- Click on File in the top left.
- Click Account settings, then select Account settings again from the newly-opened drop-down menu.
- In the Account Settings window, select your email account and click Change.
- In the Change Account windows, click on the More Settings button in the lower right.
- In the Microsoft Exchange window, click on the Advanced tab.
- Select the role-based email address and click on the Remove button.
- Click OK.
- Once back in the Change Account window, click Next.
- Click Finish.
Removing a direct login account
- Click on File in the top left.
- Click Account settings, then select Account settings again from the newly-opened drop-down menu.
- In the Account Settings window, select the role-based email you want to remove.
- Click the Remove button, then click Yes.
Removing a shared role-based mailbox in Outlook on a macOS computer
Removing a delegate account
- Click on Outlook in the menu bar, then select Preferences.
- Click Account in the Preferences menu.
- Click on your account on the left-hand side, then click the Advanced button in the lower-right corner.
- Select the role-based account in the Open these additional mailboxes section and click the minus button at the bottom of the section to remove the mailbox.
- Click OK to apply the changes.
Removing a direct login account
- Click on Outlook in the menu bar, then select Preferences.
- Click Account in the Preferences menu.
- Locate the role-based account on the left-hand side and click on it to select it.
- Click the minus button at the bottom of the list of accounts to remove the selected account from the list.
Contact AskOtago if you have any issues removing a shared mailbox:
Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email askotago.it@otago.ac.nz