If you are having an issue connecting to a Wi-Fi network that is not solved by forgetting the network and reconnecting, then you may need to perform a network reset by following the instructions below:

Windows 10:

Please note that a network reset in Windows 10 will remove saved passwords for all Wi-Fi networks the device has previously connected to.

  1. Open Settings.
  2. Click on Network & Internet.
  3. Click on Status.
  4. Under the Advanced network settings section, click the Network reset option.
  5. Click the Reset now button.
  6. Click the Yes button. Wait for the computer to restart and then attempt to reconnect to the network.

Windows 7:

Please note that a network reset in Windows 7 will remove saved passwords for all Wi-Fi networks the device has previously connected to.

  1. Click Start and type command in the search box. Right-click on Command Prompt and choose Run as administrator.
  2. Type the following commands, pressing Enter after each command:
    • netsh int ip reset reset.txt
    • netsh winsock reset
  3. Restart the computer.

Mac OS:

  1. Open Finder.
  2. In the Menu bar (across the top of the screen) select Go and then Go to Folder.
  3. Type /Library/Preferences/SystemConfiguration/ and click Go.
  4. This will open the System Configuration files and then delete the following files:
    • com.apple.airport.preferences.plist
    • com.apple.network.identification.plist
    • com.apple.wifi.message-tracer.plist
    • NetworkInterfaces.plist
    • preferences.plist
  5. Do not empty the Trash yet. 
  6. Restart the computer and attempt to connect to the network again.
  7. If you are successfully able to connect to the network, you can then empty the Trash.

If you have any problems connecting to the network, contact AskOtagoIT:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz

Last updated 17/09/2020 01.38 PM

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