Removing/re-adding staff email in Outlook for Android post-migration

Once your staff mailbox has been migrated to Office 365, you will need to remove and re-add your email account in your Outlook app if you use an Android device.

When you are advised that your email account migration is complete, do the following:

1. Launch Outlook and tap the top-left home icon to find your account.
   
   
2. Tap the Settings cog in the bottom left.
   
   
3. Tap your staff email (Exchange) account in the list under Accounts.
   
   
4. At the bottom of this screen, select Delete Account, and confirm the request when prompted.
   
   
    
5. You have now deleted your account from Outlook and can re-add it by tapping Get Started.
   
   
6. Type in your staff email address as requested (in the format username@otago.ac.nz) and tap Continue.​ If you are experiencing issues after typing in your staff email, please try again using the format username@registry.otago.ac.nz
   
   
7. Outlook will open a window to the Otago Office365 Logon page. If not already filled in, enter your email address and your staff account password.
   
   
8. If you are off-campus or using mobile data, you may now be prompted for MFA - for more information about this, see the related answer: Multi-factor authentication (MFA). Tap Open Authenticator and log in, or if using SMS, just log in.
   
   
9. Your account has now been re-added to Outlook and can be used again. Your email and calendar may take a short time to re-sync and appear correctly within the app.