Once your staff mailbox has been migrated to Office 365, you will need to remove and re-add your email account in your Outlook for macOS on your computer.

When you are advised that your email account migration is complete, do the following:

  1. Launch Outlook. Click on Outlook at the top and select Preferences from the drop-down menu.

    Outlook menu on Mac OS
  2. Click Accounts.

    Location of Accounts in Outlook
  3. Select the minus option and remove your existing account (this may take a few minutes).

    Removing existing account in Outlook for macOS
  4. Once your account is removed, click the Add Email Account button to begin re-adding your account.

    Adding a new account in Outlook for macOS
  5. Work through the steps to add your email account. After entering your email and pressing the Continue button you should be prompted for your University staff username and password.

    Office365 Logon screen
  6. If successful, you will see a completion message. Click Done.
  7. Your account has now been re-added to Outlook and can be used again. Your email and calendar may take a short time to re-sync and appear correctly within the app.

Please contact AskOtago if you need assistance:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz​​​​​​

Last updated 22/01/2021 03.24 PM

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