If you cannot open your digital exam file on your computer, run through the following troubleshooting options:

  • If you received your exam file via email, have you downloaded the file to your desktop?
  • If you have downloaded it and it is not opening for you, check what sort of file it is. If it is a Microsoft Word file, do you have Word installed on your computer?
  • When you try to open the file, do you get an error message? If you do, please take a note of it so you can advise AskOtago.
  • If you downloaded your exam file from Blackboard, try and download the file again.

If you are still having issues opening or downloading your exam file, please contact AskOtago immediately:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Fill out an enquiry form
Email university@otago.ac.nz
Chat with an AskOtago Service Representative

Last updated 24/09/2021 10.58 AM

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