If your computer has frozen up in the middle of your Blackboard exam, please give it a minute to see if it unfreezes. If it does not unfreeze, contact AskOtago.
If you encounter an error message during your Blackboard exam, please take a screenshot or make note of the error code and contact AskOtago.
If you have started your examination, but find yourself locked out of Blackboard after a technical issue or if you have submitted your exam accidentally, your Blackboard examination may have only been enabled for a single attempt. Your Blackboard access must be unlocked so please contact AskOtago for assistance:
If you have tried to log in to Blackboard or your student email and are getting an "Incorrect Password" error, please call AskOtago:
Freephone 0800 80 80 98 (within New Zealand)