After you have installed the Examplify application:

  • On a Windows laptop/desktop computer, the Examplify icon will appear on your desktop. If it doesn't, click the Windows button at the bottom left of your screen and search for Examplify
  • On a Mac laptop/desktop computer, go to the top left of your screen next to the Apple logo and click Go > Applications, and find the Examplify application. Do not move the application to your desktop or the software may not open properly. Once you open the application and it appears in your dock, you can right-click the icon and select Options > Keep in Dock

When you installed Examplify, you logged in using your University of Otago email address and password. Once you have supplied these during installation, Examplify will recognise you and won't ask for them again.

Open Examplify by double-clicking the Examplify icon on the desktop or dock, or find it in your Apps list or folder:

Examplify logo

Once Examplify is open, you may be asked to select your account if you have multiple accounts (generally you will only have one):
Screenshot of Choose an account screen in Examplify

You will then see the Examplify home page/dashboard where you can download and start exams.

Screenshot of Examplify home page/dashboard

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I’ve been logged out

If for any reason you’ve logged out or been logged out, you will have to go through the login process again.

  1. Selecting the user will open a browser and redirect it to the University of Otago’s Microsoft Sign in page:
    Screenshot of Microsoft Sign In page
  2. Enter your University of Otago email address and click Next.

    Screenshot of Microsoft Sign In page with email
  3. This window will appear while it redirects you to the University of Otago’s sign-on page:

    Screenshot of Microsoft redirection page
  4. Once you get to the Microsoft 365 logon page, click the radio button beside Student Login (the circle will go black) then enter your University student email address and password:

    Screenshot of University sign in page
  5. Click the Sign in button. Note that if you are off-campus and depending on your MFA (Multi-Factor Authentication) setup, you may be sent a text with a code that you need to enter before you can continue, or you will need to approve the login on your Microsoft Authenticator application.
  6. You will be notified that you have successfully logged in to Examplify and to please close this window (select Yes if you get a prompt with an option to stay signed in):

    Screenshot of Examplify successful login confirmation

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I receive a message saying "Sorry, we couldn’t connect to your school’s login page"

Screenshot of Examplify unsuccessful login message—sorry we couldn't connect to your school's login page

You will need to clear the browsing data/cache in order to allow the authentication process to successfully log you in.

Instructions on how to clear the browsing data in Chrome, Firefox, and Internet Explorer
Instructions on how to clear the browsing data in Safari

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My account is not showing/first login

  1. Select Add New Account.

    Screenshot of Examplify Add new account window
  2. When prompted for the Institution ID, start typing Otago and University of Otago (otago) will appear. Select it and click Next.

    Screenshot of Examplify University of Otago institution ID window
  3. This will open a browser and redirect you to the University of Otago’s Microsoft sign-in page for authentication.

    Screenshot of Microsoft Sign In page
  4. Enter your University of Otago student email address and click Next.

    Screenshot of Microsoft Sign In page with email
  5. This window will appear while it redirects you to the University of Otago’s sign-on page:

    Screenshot of Microsoft redirection page
  6. Once you get to the Microsoft 365 logon page, click the radio button beside Student Login (the circle will go black) then enter your University student email address and password.

    Screenshot of University sign in page
  7. Click the Sign in button. You will be notified that you have successfully logged in to Examplify and to please close this window (select Yes if you get a prompt with an option to stay signed in):



    Screenshot of Examplify successful login message

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I select the Institution ID but it doesn’t open a browser

When prompted for the Institution ID, you have selected University of Otago (otago) and clicked Next:

Screenshot of Examplify University of Otago institution ID window
But the application doesn’t open a browser and redirect you to the University of Otago’s sign-in page and instead leaves you in the Examplify login page like this one:

Screenshot of Examplify University of Otago ID window not redirecting
This usually means there is a problem redirecting. Please make sure your internet connection is working and try again. If it still doesn't work, please contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email university@otago.ac.nz

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Trouble logging in on a Mac device

The Examplify application uses your default browser when you try to log in. If you are using a Mac device, this will be Safari.

If you have managed to install the Examplify application but you are unable to log in, you will need to change the default browser to Google Chrome. Note that you can change your default browser back to Safari after you have logged in as you will only need to log in to Examplify the one time.

To change the default browser on a Mac:

  1. Check if the Google Chrome browser is installed. If not, install Google Chrome.
  2. Click on the Apple icon menu in the top right-hand corner and then click on System Preferences...
  3. Click on the General tab.
  4. Next to Default web browser, click on the drop-down menu and choose Google Chrome to set as the default.

    Screenshot of General settings where you can select your default web browser from a drop-down list.
  5. Reopen Examplify and try once more to log in.

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Further information

Otago blog: ExamSoft Digital Exams

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Last updated 29/03/2022 11.16 AM

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