Uninstalling and reinstalling Examplify

If you have been experiencing challenges using the Examplify application on your desktop computer or laptop, you may need to undertake a "clean reinstall" of the application. If you are getting a "tamper test failure" or "internal inconsistency" error, you will also need to reinstall.

Uninstalling Examplify on Windows 10

1. At the bottom left of your screen, click on the Windows icon and type settings (or click on the Windows icon and then the Settings icon (looks like an illustration of a gear). Under Settings, select Apps.
   
   
2. Select Examplify, then click the Uninstall button.
   
   
3. Follow the on-screen instructions to remove Examplify from your computer.

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Clean reinstall of Examplify on Windows 10

1. Once you have uninstalled Examplify, open File Explorer and type the following into the address bar: C:\Program Files (x86)
   
   
2. Locate the ExamSoft folder and rename it to examsoft.old
   
   
3. In the address bar, type: C:\ProgramData
   
   
4. Locate the Examplify folder and rename to: examplify.old
   
   
5. In the address bar, type: C:\Users\Public\Documents
   
   
6. Delete both of the .adata folders listed.
   
   

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Uninstalling Examplify on macOS X

1. In your Finder, navigate to the Applications folder.
   
   
2. Find Examplify app and drag its icon into the trash on your dock or select Move to Trash from the drop-down menu.
   
   
3. Choose Empty Trash… from the Finder menu.

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Clean reinstall of Examplify on macOS X

1. Click on the magnifying glass Search icon on the top right of your screen. Type terminal and click Enter.
   
   
2. Enter the following command into the terminal window and click Enter: defaults write com.apple.finder AppleShowAllFiles YES
   
   
3. Hold down the Option key on your keyboard and right-click the Finder icon on the dock. Select Relaunch.
   
   
4. Click on Go in the menu at the top of your screen and choose Computer.
   
   
5. Find and delete the following hidden folders:
   \MacintoshHD\.adata-Examplifyi
\MacintoshHD\Users\Shared\.adata
\MacintoshHD\Users\Shared\.adata-Examplify
   
   
6. Go to Library > Application Support. Find the Examplify folder and rename it to examplify.OLD
   
   
7. Restart your computer to finish installing Examplify.
8. You can hide the previously-hidden files again in the terminal window by typing defaults write com.apple.finder AppleShowAllFiles NO
   If this doesn't work, try defaults write com.apple.finder AppleShowAllFiles -boolean false ; killall Finder

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If you continue to experience issues, please contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email university@otago.ac.nz

Further information

Otago blog: ExamSoft Digital Exams