Your exam answer file should upload automatically once you have submitted your exam. You will receive feedback from the Examplify application that will advise you when this has completed.

In usual circumstances, an exam could take 5-15 minutes to upload – that is the answer file and the remote invigilation (supervision) recording file. But because so many people are using the internet during COVID-19 restrictions, anyone with a slow internet connection could find their exam takes up to three hours to upload.

If something seems to be wrong, please check the following:

  • Your device is connected to the internet. If you are unable to obtain an internet connection after completing an exam, restart your device. After the restart, open Examplify and you will be prompted to retry uploading the exam files.
  • Certain networks may prevent the exam answer file from uploading. In these cases, it would be best to connect to a different network (including mobile hotspots) or perform a manual upload of the answer file using the instructions listed in the next section.
  • If a specific error message is displayed when attempting to upload your answer file, such as “Something unexpected happened”, or “answer bundle does not adhere to the correct format”, please contact AskOtago.

Manual uploads can be undertaken for both Windows and Mac computers. If Examplify is unable to upload your answer file automatically after an exam, you can find and upload the file using the Examsoft website instead. Please note that you will need to use the same computer that was used to complete the exam. See the instructions below for Windows and Mac:

Manual upload instructions if you are using a Windows computer

  1. Log in to your Otago Examsoft portal
  2. Select Courses or History from the ExamSoft banner at the top of the page.
  3. Click the Manual exam upload button, then click Browse.
  4. In the File Explorer window, navigate to this folder: C:\ProgramData\Examplify\STBackups You can do this by copying and pasting the folder path into the address bar in File Explorer as shown below:

    Locating the exam file in File Explorer
  5. Select the folder labelled with your student ID followed by the name of the exam you are trying to submit answers for.
  6. Select the “*.xmsl” file in this folder and click Open.

    The exam file in File Explorer

  7. Click Upload to submit the answer file.

If you are unable to locate the answer file within the STBackups folder, please be sure to check the following folder path for non-uploaded answer files: C:\ProgramData\Examplify\Client ID\Student ID\AnswerBundle\Exam Posting ID.

The Client ID is generally 3-4 digits. The Exam Posting ID will be 6 digits.

Manual upload instructions if you are using a Mac OS X computer

  1. Log in to your Otago Examsoft portal
  2. Select Courses or History from the ExamSoft banner at the top of the page.
  3. Click the Manual exam upload button, then click Browse.
  4. In the Finder window, navigate to this folder: /Library/Application Support/Examplify

    Locating the exam folder in Finder


    You can do this by pressing the Shift + ⌘ + G keys at the same time, and then copy and paste the folder path into the prompt as shown below, then clicking Go.

    Another way of locating the exam folder in Finder

  5. Find and open the folder named STBackups.
  6. Select the folder labelled with your student ID followed by the name of the exam you are trying to submit answers for.
  7. Locate the answer file with the extension "*.xmsl."

    Locating the exam in the Examplify folderr
  8. Click the Upload button to submit the file.

If you are unable to locate the answer file within the STBackups folder, please be sure to check the following folder path for non-uploaded answer files: Library\Application Support\Examplify\Client ID\Student ID\AnswerBundle\Exam Posting ID

The Client ID is generally 3-4 digits. The Exam Posting ID will be 6 digits.

If you are unable to find an answer file, please contact AskOtago for assistance:

Tel +64 3 479 7000 or 0800 80 80 98
Enquiry form
Email university@otago.ac.nz
Chat with an AskOtago Service Representative

Further information

Otago blog: ExamSoft Digital Exams

Last updated 14/08/2020 05.18 PM

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