It is very important to regularly save and back up your files in more than one place. However you can occasionally find yourself in a position where you've lost a file and you need to get it back.


  • Don't shut down your computer
  • Check that the file is not in your Recycle Bin or Trash
  • Check your list of recently opened documents

More options

If your file was written in Microsoft Word, Excel, or PowerPoint:

  1. Open the corresponding editor.
  2. Choose Open or Open Other Documents.
  3. Scroll to the bottom of the page and click Recover Unsaved Documents.

Still no luck?

If you haven't managed to locate your file, there is still a chance AskOtago Student IT Services can recover it for you. Keep your computer turned on until you can bring it to the Student IT desk in the Central Library.

If you are unable to come in, or are based off-campus, feel free to contact us and we will do our best to walk you through our file recovery process:

Tel +64 3 479 5170
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Last updated 28/04/2020 03.26 PM

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