If you're a University of Otago staff member or student, you won't be able to access the UO_Guest network using your University staff or student credentials because UO_Guest accounts use a different authentication system. You should access the University network via one of the other options available to you:

  • UO-WIFI
  • UO-STAFF
  • UO-STUDENT
  • UO-EXTERNAL

If your device has previously logged in to another University of Otago network using a University username (staff, student, or external), you will not be able to access the UO_Guest network on that device.

If you use MacOS 10.9.2 with the inbuilt Safari browser, you may find that when you attempt to access the UO_Guest service, your browser will time out without connecting. This is a known issue with the following workarounds:

  • Upgrade your operating system to 10.9.5 or later
  • Change your default browser to either Chrome or Firefox

If you have set up a UO_Guest account and still can't log in to the network contact ITS by calling 64 3 479 8888 or 0800 479 888 or email its.servicedesk@otago.ac.nz

Further information

Last updated 22/06/2018 01.57 PM
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