If you're a University of Otago staff member or student, you won't be able to access the UO_Guest network using your University staff or student credentials because UO_Guest accounts use a different authentication system. You should access the University network via one of the other options available to you:

  • UO_WIFI
  • UO-STAFF
  • UO-STUDENT
  • UO-EXTERNAL

If your device has previously logged in to another University of Otago network using a University username (staff, student, or external), you will not be able to access the UO_Guest network on that device.

Your UO_Guest account will expire exactly 14 days after it was created, or 7 days of no use. Your internet access will stop as soon as the account expiry time is reached. If you still need access, create a new account by clicking on the Don’t have an account? link on the UO_Guest login page.

If you use MacOS 10.9.2 with the inbuilt Safari browser, you may find that when you attempt to access the UO_Guest service, your browser will time out without connecting. This is a known issue with the following workarounds:

  • Upgrade your operating system to 10.9.5 or later
  • Change your default browser to either Chrome or Firefox

If you have set up a UO_Guest account and still can't log in to the network contact AskOtago:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz

Further information

Last updated 07/08/2019 05.01 PM
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