If you're having trouble seeing recent changes to a page, you may need to clear your web browser’s cache and cookies.

Before you start, please note that clearing your web browser's cache, cookies, and/or history may remove data such as the following:

  • Saved passwords
  • Address bar predictions
  • Shopping cart contents, etc.

If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:

To quickly open menus used to clear your cache, cookies, and history in your desktop browser, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the instructions below.

  • If you don't see instructions for your specific version or browser, search your browser's Help menu for "clear cache"
  • If you're unsure what browser version you're using, select About (browser name) from the Help menu or your browser's menu
  • If you don't see the menu bar in Internet Explorer and Firefox, press the Alt key
  • If these instructions don't exactly match what you see, you may need to update your browser to the latest version

Desktop browsers:

Mobile browsers:


Desktop browsers

Chrome

  1. Enter: chrome://settings/clearBrowserData in the browser bar
  2. Click Advanced at the top of the Clear browsing data window.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  4. From the Time range drop-down menu, choose a period of time to clear cached information. To clear everything in the cache, select All time.
  5. Click Clear Data.

Close all browser windows and re-open Chrome.


Firefox

  1. Select Clear Recent History from the History menu (If the menu bar is hidden, press Alt to make it visible).
  2. From the Time range to clear: drop-down menu choose a period of time to clear cached information. To clear everything in the cache, select Everything.
  3. Check the boxes under History to choose which elements of the history to clear. To clear everything in the cache, check all items.
  4. Click Clear Now.

Close all browser windows and re-open Firefox.


Microsoft Edge

  1. Click the Hub icon (looks like star with three horizontal lines) in the top right.
  2. Click the History icon (looks like a clock), then select Clear all history.
  3. Select Browsing history > Cookies and saved website data > Cached data and files.
  4. Click Clear.

After the All Clear! message appears, close all browser windows and re-open Edge.


Internet Explorer 11

In 2016, Microsoft ended support for all Internet Explorer versions prior to version 11. It is strongly recommended that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure Compatibility mode is turned off.

  1. Select Tools > Safety > Delete browsing history... (If the menu bar is hidden, press Alt to make it visible).
  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.

Close all browser windows and re-open Internet Explorer.


Opera

  1. From the Opera menu, select Settings > Privacy & Security > Clear browsing data....
  2. At the prompt, from the Obliterate the following items from: drop-down menu select The beginning of time.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  4. Click Clear browsing data.

Close all browser windows and re-open Opera.


Safari 8 and later

  1. From the Safari menu, select Clear History... or Clear History and Website Data....
  2. Select the desired time range, then click Clear History.
  3. Go to Safari > Quit Safari or click Command+Q to close Safari completely.

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Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser.
  4. Tap Clear Data > Clear Cache.

Close all browser windows and re-open the browser.


Chrome for Android

  1. Tap the Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the Time Range drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.

Close all browser windows and re-open the browser.


Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.

Close all browser windows and re-open the browser.


Chrome for iOS

  1. Tap the Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.

Close all browser windows and re-open the browser.


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If you need help contact AskOtago:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz

Last updated 18/02/2020 11.18 AM
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