The full header is located at the top of an email and contains information about the path an email took as it crossed mail servers, so is used by ITS for tracking and troubleshooting.

Outlook Web App (OWA)
  1. Log into the "full" version of Outlook Web App (OWA)
  2. Click the ellipsis (three dots) link at the top of the message (next to the Forward link).
  3. Select View Message Details from the dropdown menu. This will bring up a window containing the full header information.
  4. Click in the window and select all the text, then copy it to your clipboard (Ctrl-C in Windows or Cmd-C in Mac OS). Click on the Forward link, then paste (Ctrl-V in Windows or Cmd-V in Mac OS) the header information at the top of the forwarded email.
  5. Send the forwarded message to
Outlook (desktop version)
  1. Create a new message to
  2. Drag and drop the email you want to report from your Inbox into the new message window. It will appear as an attachment to the email message.
  3. Send the new message.
mac OS Mail
  1. Click on the message to select it.
  2. Click on Message in the menu bar, and select Forward as Attachment from the drop-down menu.
  3. Send the new message to
Mozilla Thunderbird
  1. Select the email.
  2. Choose Message > Forward as Attachment from the toolbar.
  3. Send the message to
Last updated 22/01/2021 11.49 AM

Did this answer your question?