Some people have reported losing the connection to the Student Desktop or Staff Desktop when working on a macOS computer. They receive a pop-up message saying, Cannot connect to server. Please try again in a few minutes. This issue is caused by a feature in macOS X 10.9 called "App Nap", which puts the Citrix Receiver/Workspace application into hibernation mode. To stop this from happening:

  1. Select the Citrix Receiver/Workspace icon and click Command + I, or right-click and choose Get Info.
  2. Make sure the checkbox for Prevent App Nap is ticked.
  3. Go to Applications > Citrix Receiver > Citrix Viewer.
  4. Select the Citrix Viewer icon and click Command + I, or right-click and choose Get Info.
  5. Make sure the checkbox for Prevent App Nap is also ticked here.

The next time you log into the Student Desktop or Staff Desktop, the Citrix Receiver/Workspace application will not hibernate.

Please contact AskOtago if you have any other issues:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000
Email askotago.it@otago.ac.nz

Last updated 26/10/2021 04.08 PM

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