If you aren't receiving the emails that your lecturer sends your class through Blackboard:

  • check your student email address (this is the @student.otago.ac.nz address on your student ID card). Emails will be sent from Blackboard to this address.
  • check your Junk Mail, Bulk Mail, or Spam box if you're forwarding your student email to a webmail address (such as Hotmail or Gmail). Because emails from your lecturer are usually sent to multiple recipients, some webmail apps may mark them as spam.
  • If you forward your StudentMail email to a Hotmail or similar email provider, you will need to set up @otago.ac.nz on your safe senders list or "whitelist" to stop forwarded StudentMail emails automatically being marked as spam and deleted. For instructions, see the related answer: Emails from @otago.ac.nz email addresses not being received

If you still aren't receiving the emails advise your lecturer first, then contact AskOtago:

Tel +64 3 479 7000 or 0800 80 80 98
Email askotago.it@otago.ac.nz

Last updated 15/04/2020 04.31 PM

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